Medical Transcription
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Medical Transcription is the process whereby one accurately and swiftly transcribes medical records dictated by doctors and others, including history and physical reports, clinic notes, office notes, operative reports, consultation notes, discharge summaries, letters, psychiatric evaluations, laboratory reports, x-ray reports and pathology reports.

It involves receiving dictation by tape, digital system or voice file, and using ear phones, a foot pedal for start-stop control and a word processing program. A variety of word-processing systems are used. It requires good listening and language skills, computer skills and knowledge of medical terms.

Several dictionaries are necessary: Medical definitions, medications, medical terms by specialty, laboratory terms, surgical terms and abbreviations. Specialized word lists are also helpful, and journals and computer networking are helpful for current information about new medications and terms. Transcription is done more efficiently with the use of a medical spell checker and an extensive abbreviation system such as Instant Text or Smartype.

Our MT division was established in 2002 and features many indigenous elements that make us the best choice as your future transcription provider. Quality, on-time delivery and low cost keep us abreast of many leading transcription service providers in India.

We believe accuracy and attention to every detail are the most important factors in determining to whom you will entrust your medical transcription. Variation in speech patterns, various English accents and dialects, as well as continuous development in the lexicon of medicine and technology require the specialized expertise we have to assure transcription accuracy.

Of course, price is another major consideration. We work with you in reducing the overall transcription cost for you.

Our team has a wide range of expertise in: Operative Reports, Discharge Summaries, H&P's, Consultations, Emergency Room Care and Radiology. Additional areas of expertise are Plastic Surgery, General/Vascular Surgery, Neurosurgery/Neurology, Radiation-Oncology, Orthopaedics, Dermatology, Gastroenterology, Urology, Cardiology, OB/GYN, Ophthalmology, Otorhinolaryngology, Internal Medicine, Geriatrics and Family Medicine.

We are currently producing 50 Lakhlines per annum.

By outsourcing transcription to us, your work is done by some of the finest "ears" in the business. All work performed by our highly skilled and experienced transcriptionists is reviewed, proofread, and verified using the latest medical resources to ensure accuracy.
 
Infrastructure
Raveen Systems (RSPL) has been equipped with reliable & tested technologies. Equipments are made to undergo through testing from our providers before they are made available to professionals working on live projects. Maintenance and backup are a very crucial part of the electronic infrastructure in any IT organization & we have taken adequate measures to ensure a higher level of redundancy.

Our professionals are very through with the equipments & Softwares they use. Brief details are provided below to give you an idea of the infrastructural capacity @ Raveen Systems (RSPL). We also keep up with the need of frequently upgrading in our Industry.
 
Server
Intel Pentium based server
Intel Switch based Local Area Network (Structured cabling)
Backup Pentium based Server
 
Nodes
Celeron based nodes
Microsoft Windows 98 & XP
 
Backup Facility
UPS backup
Power Generators
 
Internet Connectivity
Redundant internet connectivity has been a major factor to our Turn Around Times.
 
Broadband connection
Dialup connection
 
Training
Our in-house as well as external training division ensures that best qualified and skilled people are recruited and nurtured into highly competent Medical Transcriptionists as per the AAMT standards.

We follow a stringent selection processes wherein we assess the candidate’s aptitude for MT through proven methods. Graduates
(preferably 20 - 40 years of age) with flair for English are picked for the training. The medium of instruction is English.

Normal duration of the training vary from 4-6 months depending on the candidate. During the training period, the candidate will be trained on typing using the TT6 software. Aim of this is to make the candidate gain a typing speed of 40 words per minute with 100% accuracy. The candidates will be exposed to dead files on a daily basis with different levels of difficulty. The candidates will undergo on-the-job training in the last 2 months of their training, before being absorbed to the production unit. There will be both periodic and final assessment to assess the competency of the candidate in the practical knowledge gained in MT. Computer lessons as well as medical theory sessions are conducted during the entire duration of the course. For the theory sessions, RSPL has developed indigenous training manuals. The English training manual is in line with the AAMT rules and is upgraded regularly. English theory lectures are taken by a qualified English lecturer over a period of 1 month. The students are exposed to topics related to grammar with special emphasis on the difference between American and British English vis-à-vis spelling and punctuation. Two periodic tests and one two final assessment tests will be conducted for English. Medical theory session duration per day is 2 hours. The lectures are taken with reference to guidelines set by the Language of Medicine. 16 weekly exams as well as 2 final exams are conducted for Medical theory. During the training period, candidates will get an opportunity to get familiarized with the various MT related softwares such as Stedman's Medical Dictionary, Quick Look Electronic Drug Reference, Random House English Dictionary, and medical reference books.

RSPL has its in-house training in the Chennai unit and external training sites geographically spread over different parts of Kerala. We have tie-up with Keltron (Kerala State Electronics Development Corporation Ltd.), a State-Level Agency for Medical Transcription Training.
 
Security & HIPPA
In an effort to maintain the utmost Security and Protection of your medical records, Raveen Systems (RSPL) has taken the following steps to ensure Privacy and HIPAA compliance.

File Encryption: All audio and Text files are protected by 128 bit encrypted through. All use of the application is forced to occur using this secure, HTTPS protocol (SSL - secure socket layer) with 128-bit encryption strength. Attempts to access the application without SSL are redirected.

Passwords and Usernames: To access any data in the system, a valid username and password is required. All voice and text files are routed through our central data center to ensure privacy, integrity and reliability.

Audit Trail: Each file is monitored electronically by our audit trail. Each time a file is accessed the event is recorded (IP address, user id, date, time, elapsed time of event).
 
Additional Security
Non-Disclosure Agreements: All Raveen Systems (RSPL) employees sign our comprehensive Non-Disclosure Agreement. Further, each employee is equipped with our HIPAA procedures manual.

Limited Access Capabilities: Transcriptionists have no ability to view or save documents other than on our secure, audited server. No workstations have floppy disk drives or cd burners. Our fire wall blocks access to any internet site other than select medical terminology sites.

IP Addresses & File Tracking: Raveen Systems (RSPL) limits which IP addresses can login to the system and view files. Administrators are also trained to audit the transcription process to insure that your records are always secure.
 
Advantage
99% accurate transcription
STAT medical transcription services
Turnaround time less than 8 hours
HIPAA- compliant transcription practices
Scalable output capacity to cater client requirement
Existing capacity of 10,000 lines per day
Stringent quality program
Operating at multiple locations
Keeps abreast with latest technologies and platforms
State-of-the-art locations at Thiruvananthapuram and Chennai
Regular enhancement of workforce through ongoing training
More than 200 people trained per year
Training locations spread geographically across Kerala and Tamilnadu
24x7 operation
State-of-the-art equipments and reference books
 
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